The option maintenance agreement can be deactivated at any time. There are no fixed terms and no notice periods.
A maintenance agreement is designed to simplify your license management. You can use it for as long as you like, without any obligation.
Customers with a maintenance agreement receive a license key with unlimited duration, as well as an annual invoice for the respective maintenance fee plus service level, if any.
The maintenance fee is due one year in advance. You can deactivate the maintenance agreement at any time. If you deactivate the maintenance agreement later, you will receive a new license key that is valid until the end of the maintenance period. The current license key with unlimited validity will be deactivated in the next update.
Therefore, you don't need to recompile your applications yet. Only if you want to use a newer version you need to use the new license key, since the old key wouldn't work anymore.
The option maintenance agreement simplifies updates because the license key never changes. Otherwise, it's essential to ensure that the latest valid key is always used. This is usually not a problem for smaller teams, but for larger teams, proper license management is recommended to prevent accidentally using incorrect keys.
Payment terms
Maintenance invoices must be paid within 14 days. After 14 days, you will automatically receive a payment reminder with a further 7-day deadline. If you miss this deadline as well, the option maintenance apreement will be deactivated for your company and cannot be reactivated!
To be honest, large companies in particular often have difficulty settling invoices within this timeframe. Therefore, please check with your accounting department beforehand whether your company can actually meet this payment deadline.
There are no exceptions! Anyone unable to settle invoices within this payment period cannot use this option. It makes no difference whether your business consists of just one person or is a large corporation with thousands of employees.
The rules are the same for everyone!